TERMS AND CONDITIONS & PRIVACY POLICY

 

  • 1. GENERAL PROVISIONS

1.1. The online store available at shalimov.eu (hereinafter: the “Store”) is operated by:

VSH Venture – sole proprietorship

Tax Identification Number (NIP): 6782994583

Correspondence address: Grzegorzecka 99b/5, 31-559 Kraków, Poland

E-mail: info@shalimov.eu

Phone: +48 503 829 269

1.2. These Terms and Conditions define the rules for using the Store, placing orders, concluding sales agreements, complaint procedures, and the principles of personal data processing.

1.3. The Store sells handmade leather accessories.

1.4. A customer of the Store may be a natural person with full legal capacity, a legal entity, or an organizational unit without legal personality to which legal capacity is granted by law.

1.5. These Terms and Conditions are made available free of charge on the Store’s website in a manner enabling their acquisition, reproduction, and recording (saving and printing) before concluding the agreement.

1.6. The Customer is obliged to use the Store in accordance with the law and good practices. The Customer is prohibited from providing unlawful content.

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  • 2. DEFINITIONS

Store – the online store available at shalimov.eu.

Seller – VSH Venture, NIP: 6782994583.

Customer – a person making a purchase in the Store.

Consumer – a natural person performing a legal transaction with the Seller not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code).

Entrepreneur with Consumer Rights – a natural person concluding an agreement directly related to their business activity where it follows from the content of the agreement that it does not have a professional character for that person, resulting in particular from the subject of their business activity disclosed in the CEIDG register.

Product – a movable item offered in the Store.

Sales Agreement – an agreement concluded between the Customer and the Seller through the Store.

Autopay – Autopay S.A. with its registered office in Sopot, ul. Powstańców Warszawy 6, 81-718 Sopot, KRS: 0000320590 – the entity providing online payment services in the Store.

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  • 3. TECHNICAL REQUIREMENTS

3.1. To use the Store, the following are required:

  • a device with Internet access,
  • an up-to-date web browser supporting JavaScript and cookies,
  • an active e-mail account.

3.2. The Seller makes every effort to ensure that the Store is accessible to users of all popular browsers, operating systems, and device types.

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  • 4. PLACING ORDERS AND CONCLUSION OF THE AGREEMENT

4.1. Orders may be placed through the Store’s website 24 hours a day, 7 days a week.

4.2. To place an order, the Customer:

  • selects a Product,
  • adds the Product to the cart,
  • completes the order form,
  • selects the payment and delivery method,
  • reads and accepts these Terms and Conditions,
  • confirms the order by clicking the “Order and Pay” button (or equivalent).

4.3. Placing an order constitutes an offer to conclude a sales agreement for the Product within the meaning of the Polish Civil Code.

4.4. The sales agreement is concluded when the Seller confirms acceptance of the order for processing via e-mail sent to the address provided by the Customer.

4.5. Product prices are given in Polish zloty (PLN) and include all taxes (gross prices). Prices do not include delivery costs, which are indicated to the Customer during the ordering process.

4.6. The Customer is informed about the total order price (including delivery costs) before placing the final order.

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  • 5. NATURE OF HANDMADE PRODUCTS

5.1. Products offered in the Store are handmade from natural leather.

5.2. Due to the handmade nature of production and the natural origin of the materials, slight differences may occur between individual Products, particularly in:

  • color shade,
  • leather structure and texture,
  • minor finishing details.

5.3. Differences resulting from the handmade nature of the Product and the natural properties of leather do not constitute defects or non-conformity with the agreement.

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  • 6. PRODUCT PHOTOGRAPHS

6.1. Product photographs presented in the Store are for illustrative purposes only.

6.2. The Seller makes every effort to ensure that the photographs accurately reflect the appearance of the Products.

6.3. Differences resulting from the Customer’s monitor settings, lighting conditions during photography, natural leather properties, or handmade production do not constitute grounds for complaints.

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  • 7. PRODUCT REVIEWS

7.1. Customers may publish reviews of Products.

7.2. The Seller takes measures to verify whether reviews come from Customers who actually purchased the Product, including sending review invitations only to the e-mail address provided in a completed order.

7.3. The Seller does not publish fake reviews or commission third parties to publish them. The Seller does not modify reviews to improve the Product’s image.

7.4. The Seller reserves the right not to publish or to remove reviews containing unlawful, vulgar, offensive, or Product-unrelated content.

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  • 8. PROMOTIONS AND PRICE REDUCTIONS

8.1. In the event of a Product price reduction, the Seller shall, in accordance with the Omnibus Directive, display next to the reduced price the lowest price applicable to that Product during the 30 days preceding the reduction.

8.2. If a Product has been offered for sale for less than 30 days, the Seller shall display the lowest price applicable since the Product was first offered for sale.

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  • 9. PAYMENT METHODS

9.1. The Store offers the following payment methods:

  • traditional bank transfer,
  • electronic payments (online instant transfers),
  • payment cards: Visa, Visa Electron, Mastercard, Mastercard Electronic, Maestro,
  • BLIK,
  • cash on delivery (if available for the selected delivery method).

9.2. Online payment services for card payments and instant transfers are provided by Autopay S.A.

9.3. Transactions made via electronic payments and payment cards are processed according to the Customer’s choice through the Autopay service.

9.4. If a refund for a card transaction is necessary, the Seller shall refund the payment to the bank account assigned to the Customer’s payment card.

9.5. The Seller shall make refunds using the same payment method used by the Consumer unless the Consumer expressly agrees to another refund method that does not involve any costs.

9.6. The Customer is obliged to make payment within 3 business days from the date of concluding the sales agreement. In the absence of payment within this period, the order may be cancelled.

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  • 10. DELIVERY

10.1. Products are delivered within the European Union and to other countries in accordance with the current list of countries available on the Store’s website.

10.2. Available delivery methods:

  • DPD courier delivery,
  • personal collection upon prior arrangement with the Seller.

10.3. Delivery costs are indicated to the Customer during the ordering process before the order is finalized. Costs depend on the selected delivery method and destination country.

10.4. Order processing time is up to 72 business hours from the moment the payment is credited (or order confirmation in the case of cash on delivery), unless otherwise specified in the Product description. Delivery time by the carrier must be added to the processing time.

10.5. In the case of deliveries outside the European Union, the Customer may be required to pay customs duties and taxes in accordance with the laws of the destination country. These costs are borne by the Customer.

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  • 11. RIGHT OF WITHDRAWAL

11.1. A Consumer and an Entrepreneur with Consumer Rights who concluded a distance agreement may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified in points 11.5 and 11.7.

11.2. The withdrawal period begins on the day the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product.

11.3. To meet the withdrawal deadline, it is sufficient to send the withdrawal statement before the deadline expires. The statement may be submitted:

  • in writing to the Seller’s correspondence address,
  • electronically to: info@shalimov.eu,
  • using the model withdrawal form attached to the Consumer Rights Act (use of the form is not mandatory).

11.4. In the event of withdrawal, the agreement shall be considered not concluded.

11.5. The Consumer is obliged to return the Product to the Seller immediately, no later than within 14 days from the date of withdrawal. The Consumer bears the direct costs of returning the Product.

11.6. The Seller shall refund all payments received from the Consumer, including delivery costs (except additional costs resulting from the Customer choosing a delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately and no later than within 14 days from receiving the withdrawal statement.

11.7. The Seller may withhold the refund until the Product is returned or until proof of return shipment is provided, whichever occurs first.

11.8. The Consumer is liable for any diminished value of the Product resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

11.9. Exceptions – no right of withdrawal

The right of withdrawal does not apply to agreements specified in Article 38 of the Consumer Rights Act, in particular agreements:

  • for non-prefabricated Products made according to the Consumer’s specifications or serving individualized needs – in particular Products made to individual order and personalized Products (e.g., embossed initials, monograms, dedications, custom colors or sizes);
  • for Products supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons if the packaging has been opened after delivery;
  • for Products which, after delivery, are inseparably combined with other items due to their nature.

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  • 12. COMPLAINTS (CONFORMITY OF GOODS WITH THE AGREEMENT)

12.1. The Seller is obliged to provide the Customer with a Product compliant with the agreement.

12.2. The Seller is liable to Consumers and Entrepreneurs with Consumer Rights for any lack of conformity of the Product with the agreement under the rules specified in the Consumer Rights Act of 30 May 2014 (Chapter 5a).

12.3. The Seller is liable for any lack of conformity existing at the time of delivery and disclosed within two years from that moment.

12.4. In the event of non-conformity, the Consumer is entitled to:

  1. request repair or replacement of the Product;
  2. request a price reduction or withdraw from the agreement – if repair or replacement is impossible, involves excessive costs, the Seller failed to bring the Product into conformity, or the lack of conformity is significant.

12.5. Complaints may be submitted:

  • electronically to: info@shalimov.eu,
  • in writing to the Seller’s correspondence address.

12.6. In the complaint, the Customer is requested to provide: name and surname, contact details, order number, description of the defect, and the Customer’s request. Providing this information facilitates complaint handling but is not a condition for processing the complaint.

12.7. The Seller shall process the complaint within 14 days from the date of receipt. Failure to respond within this period means the complaint is deemed accepted.

12.8. The provisions of this section regarding Consumers shall apply accordingly to Entrepreneurs with Consumer Rights.

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  • 13. OUT-OF-COURT COMPLAINT HANDLING AND CLAIM ENFORCEMENT

13.1. The Consumer may use out-of-court methods for complaint handling and claim enforcement, including:

  • applying to a permanent consumer arbitration court operating at the Trade Inspection for dispute resolution;
  • applying to the provincial inspector of the Trade Inspection for mediation proceedings;
  • seeking free assistance from a district (municipal) consumer ombudsman or a consumer protection organization (including the Federation of Consumers and the Polish Consumer Association).

13.2. The Consumer may use the European Commission’s Online Dispute Resolution (ODR) platform available at: https://ec.europa.eu/consumers/odr. The ODR platform serves as a point of access for consumers and traders seeking out-of-court settlement of consumer disputes.

13.3. The use of out-of-court complaint handling and claim enforcement methods is voluntary and requires the consent of both parties to the dispute.

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  • 14. PERSONAL DATA – PRIVACY POLICY

14.1. Data Controller

The controller of Customers’ personal data is the Seller – VSH Venture, NIP: 6782994583, e-mail: info@shalimov.eu.

14.2. Purposes and Legal Bases of Processing

Customers’ personal data are processed for the following purposes:

  • a) order fulfillment and performance of the sales agreement – legal basis: Article 6(1)(b) GDPR (performance of a contract);
  • b) handling complaints and withdrawals – legal basis: Article 6(1)(b) and (c) GDPR;
  • c) issuing and storing accounting documents – legal basis: Article 6(1)(c) GDPR (legal obligation under accounting and tax regulations);
  • d) establishing, pursuing, or defending claims – legal basis: Article 6(1)(f) GDPR (legitimate interest of the Controller);
  • e) direct marketing and newsletter distribution (if the Customer consents) – legal basis: Article 6(1)(a) GDPR (consent) and Article 6(1)(f) GDPR (legitimate interest);
  • f) collecting and publishing Product reviews – legal basis: Article 6(1)(f) GDPR (legitimate interest).

14.3. Scope of Processed Data

The Seller processes in particular:

  • name and surname,
  • delivery address,
  • e-mail address,
  • telephone number,
  • company details (Tax Identification Number – for entrepreneurs),
  • order history,
  • payment-related data (to the extent necessary to complete the transaction).

14.4. Data Recipients

Data recipients may include:

  • Autopay S.A. – online payment operator;
  • courier companies and postal operators handling deliveries;
  • hosting service and e-commerce platform providers;
  • accounting office and accounting service providers;
  • IT, marketing, and analytics service providers;
  • public authorities – to the extent required by law.

14.5. Data Retention Period

  • data related to order fulfillment – for the period necessary to perform the agreement and until the limitation period for claims expires;
  • data on accounting documents – for the period required by law (generally 5 years from the end of the year in which the document was issued);
  • data processed on the basis of consent – until consent is withdrawn;
  • data processed for marketing purposes – until an objection is raised.

14.6. Rights of Data Subjects

The Customer has the right to:

  • access their personal data and receive a copy;
  • rectify (correct) data;
  • erase data (“right to be forgotten”);
  • restrict processing;
  • data portability;
  • object to processing;
  • withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal);
  • lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw, Poland).

14.7. Voluntary Provision of Data

Providing personal data is voluntary but necessary to conclude and perform the sales agreement. Failure to provide data will make order fulfillment impossible.

14.8. Cookies

The Store uses cookies to ensure proper functioning, traffic analysis, and – with the Customer’s consent – marketing purposes. Detailed information about cookies is available in a separate notice displayed in the Store. The Customer may change cookie settings in their browser at any time.

14.9. Profiling and Automated Decision-Making

Customers’ personal data are not processed in a manner leading to automated decision-making producing legal effects or similarly significantly affecting the Customer.

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  • 15. FINAL PROVISIONS

15.1. Agreements concluded through the Store are concluded in the Polish language.

15.2. Matters not regulated by these Terms and Conditions shall be governed by generally applicable provisions of Polish law, in particular:

  • the Polish Civil Code,
  • the Consumer Rights Act of 30 May 2014,
  • the Act on Providing Services by Electronic Means of 18 July 2002,
  • the GDPR.

15.3. The Seller reserves the right to amend these Terms and Conditions for important legal reasons (changes in generally applicable laws) or organizational reasons. Customers shall be informed of changes at least 7 days in advance by publishing the new version of the Terms and Conditions on the Store’s website.

15.4. Amendments to the Terms and Conditions do not affect Customers’ acquired rights. Agreements concluded before the amendments enter into force shall be governed by the Terms and Conditions applicable on the date of conclusion of the agreement.

15.5. Any disputes arising between the Seller and a Customer who is not a Consumer shall be subject to the court having jurisdiction over the Seller’s registered office.

Effective date of the Terms and Conditions:

18 May 2026