TERMS AND CONDITIONS & PRIVACY POLICY
- GENERAL PROVISIONS
1.1. The online store available at Shalimov.eu is operated by:
VSH Venture
Tax ID (NIP): 6782994583
e-mail: info@shalimov.eu
1.2. These Terms and Conditions define the rules for using the online store, placing orders, concluding sales agreements, and handling complaints.
1.3. The store sells handmade leather accessories.
1.4. A customer may be a natural person, a legal entity, or an organizational unit with legal capacity.
1.5. These Terms and Conditions are available on the store’s website in a form that allows saving and printing.
- DEFINITIONS
Store — the online store available at Shalimov.eu
Seller — VSH Venture
Customer — a person making a purchase in the store
Consumer — a natural person making a purchase not directly related to their business activity
Product — a movable item offered in the online store
Sales Agreement — an agreement concluded between the Customer and the Seller via the online store
- TECHNICAL REQUIREMENTS
To use the store, the following are required:
— a device with Internet access
— an up-to-date web browser supporting JavaScript and cookies
— an active email account
- PLACING ORDERS
4.1. Orders can be placed via the website 24/7.
4.2. To place an order, the Customer:
— selects a product
— adds the product to the cart
— fills in the order form
— selects the payment and delivery method
— confirms the order
4.3. The Sales Agreement is concluded when the Seller confirms the order via email.
4.4. Product prices are given in Polish zloty (PLN) and include taxes.
4.5. The Customer is informed of the total order price before placing the order.
- NATURE OF HANDMADE PRODUCTS
5.1. The products offered in the store are handmade.
5.2. Due to the handmade nature, slight differences in appearance may occur, particularly in: color of elements, leather texture.
5.3. Differences resulting from the handmade nature of the product do not constitute a defect.
- PRODUCT PHOTOS
6.1. Product photos are for illustrative purposes only.
6.2. The Seller makes every effort to ensure that the photos accurately reflect the appearance of the products.
6.3. Differences resulting from monitor settings, lighting, or the handmade nature of production are not grounds for complaints.
- PRODUCT REVIEWS (OMNIBUS DIRECTIVE)
7.1. Customers may publish reviews of products.
7.2. The Seller takes steps to verify whether reviews come from customers who have purchased the product.
7.3. The Seller does not publish or commission fake reviews.
- PROMOTIONS AND PRICE REDUCTIONS
8.1. In the event of a price reduction, the Seller informs about the lowest price of the product within 30 days prior to the discount.
- PAYMENT METHODS
Available payment methods:
— bank transfer
— electronic payments
— cash on delivery
- DELIVERY
10.1. Delivery is carried out within the EU and to other countries.
10.2. Available delivery methods: DPD courier, personal pickup upon prior arrangement.
10.3. Order processing time is up to 72 business hours, unless stated otherwise in the product description.
- COMPLAINTS (CONFORMITY WITH THE CONTRACT)
11.1. The Seller is liable for non-conformity of the product with the contract for 2 years from delivery.
11.2. In case of non-conformity, the Consumer may request: repair, replacement, price reduction, withdrawal from the contract.
- PERSONAL DATA
12.1. The Seller is the controller of Customers’ personal data.
12.2. Personal data is processed for the purpose of: order fulfillment, complaint handling, customer contact.
12.3. Data is processed in accordance with GDPR regulations.
FINAL PROVISIONS
13.1. Agreements concluded via the store are made in Polish.
13.2. Matters not regulated herein are governed by Polish law.
13.3. The Seller reserves the right to amend these Terms and Conditions for valid legal or organizational reasons.
13.4. Changes to the Terms and Conditions do not affect Customers’ acquired rights.